About Us

 

OUR MOTTO

We base our business on a simple motto - quality products delivered to support your outstanding lifestyle.

We are focused on delivering high quality and unique products to you, our valued customer, at affordable prices.  We believe we offer some of the most innovative and best quality products in the world!

We are constantly updating our product offerings with new pieces to support your excellent lifestyle.  Check back here often, bookmark our page, or the best option is to sign up to the newsletter so you don't miss any new releases, sales or promotions in future.

 

OUR VALUES

We place the utmost importance on two primary values:

1.    Sourcing quality and unique products, at affordable pricing, and;

2.    Our amazing customer relationships.

Customer service for us is the bench mark of our success, therefore we work 24/7 to ensure your satisfaction.  We offer direct support lines of communication so that we can chat 1-on-1 to ensure your happiness with your product delivery.  You can review our shipping policy, track your order status, or contact us directly using the links at the top of this page.

See what some of our customers have to say below;


 

OUR LOCATION

We are a lean organization working hard to source and delivery high quality and unique products to you.  To cater for our customers, we currently have either warehouse or office facilities at each of these locations: Detroit, United States of America; Melbourne, Australia; Cebu, Philippines; Zhengzhou, China

 

 

Once your order is placed, it is carefully reviewed by our staff to ensure there are no errors, and processed for shipping within 24-48 hours of order placement.  Shipping durations after processing can be found at our Shipping Policy.

 

 



OUR PROMISE

 

For certain items in our product collections, we are able to offer customers The Pinch Point Promise, indicated by the above stamp on the product page.

For these items, we guarantee delivery within 28 days, or your order is completely refunded – and you keep the goods!

How’s that for a promise!?

More information can be found at our Terms of Service.

 


 

OUR COMMITTMENT

 

 

We are a committed kiva.org contributor

In addition to providing our customers with the latest, greatest, most helpful and most useful products, our management team is committed to regular contribution to kiva.org.

Kiva is an international non-profit, founded in 2005 and based in San Francisco, with a mission to connect people through lending to alleviate poverty.  By lending as little as $25 on Kiva, anyone can help a borrower start or grow a business, go to school, access clean energy or realize their potential.

We love Kiva because it provides those in need with a hand up, not a hand out.  It also gives the opportunity to help multiple people with the one donation, which has a wonderful multiplier effect.

The Pinch Point is committed to contributing 10% of net profits to Kiva, paid monthly.  By shopping at The Pinch Point, you also are helping those in need. 

We thank you for your contribution.